Thank you for shopping with Irishe Shop. We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund and Returns Policy below.
1. Returns Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
Be unused and in its original condition.
Be returned in the original packaging.
Include all accessories, manuals, and documentation (if applicable).
Be accompanied by proof of purchase, such as an order confirmation or receipt.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned or refunded unless they are defective or damaged upon arrival:
Gift cards
Downloadable or digital products
Personalized or custom-made items
Perishable goods
Personal care or hygiene products that have been opened or used
Items marked as final sale or non-returnable
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
Your order number
A description of the issue
Clear photographs showing the damage, defect, or incorrect item received
Upon verification, we may offer a replacement, exchange, or full refund at no additional cost to you.
4. Return Process
To initiate a return, please contact our customer support team with your order details.
Once your return request is approved, you will receive instructions regarding the return procedure and return address.
Items returned without prior authorization may not be accepted.
5. Return Shipping Costs
If the return is due to a defective, damaged, or incorrect item, Irishe Shop will cover the return shipping costs.
If the return is for any other reason, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are generally non-refundable unless the return results from our error.
6. Inspection and Approval
All returned items are subject to inspection upon receipt.
Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.
7. Refunds
If approved, refunds will be processed using the original payment method whenever possible.
Please allow 5–10 business days for the refund to appear in your account after processing. Processing times may vary depending on your bank, card issuer, or payment provider.
8. Late or Missing Refunds
If you have not received your refund after the stated processing period:
Check your bank account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
9. Exchanges
We only replace items if they are defective, damaged, or incorrectly supplied.
If you require an exchange, please contact us with your order number and details of the issue.
10. Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it may no longer be possible to cancel it. In such cases, you may request a return after delivery in accordance with this policy.
11. Consumer Rights
Nothing in this Refund and Returns Policy affects your statutory rights under applicable consumer protection laws, including the laws of England and Wales and applicable United Kingdom consumer legislation.
12. Contact Information
For return requests, refund inquiries, or assistance regarding your order, please contact:
